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Average Rating: ★★☆☆☆
  • I'm a regular customer. I shop at T »more
  • Just had a disgusting experience in »more
  • They are disrectfull and rude,will »more
  • The fish is fresh and cheaper than »more
  • This store is no longer up to par. »more

    • The Latest Review of Tone Tai Supermarket ★
    Sent on the 18th of February, 2012
    I'm a regular customer. I shop at Tone Tai 2 to 3 times per month with my parents and grandmother. Today I had a couple of experiences that made me think twice about coming back. I bought 3 ceramic spoons ($0.30 each). In the checkout line, one fell on the ground and broke. I didn't want it, so unthinkingly I just put it aside and went to check out with the 2 undamaged spoons. (My bad, I know… but they were so cheap I didn't think much about it.) At the check out, the cashier actually left her station, went to retrieve the broken spoon, brought it up to show me, and said to me that since I broke it, I had to pay for the broken spoon as well. I was embarrassed. I know it's my fault, but now she was humiliating me in front of my family and the other customers in line, making me look like a cheat or something. I thought to myself, "You're getting your $0.30, but you embarrassed me, and it cost you my good will. You could have just let it go." To make things worse, just before me, my mother had checked out with a box of mangoes. She took the box as is, but when the cashier rang the item and saw that it should be 18 mangoes. She stopped, counted the mangoes and found that there were 19. She pointed this out to my mother and made her feel like she was trying to sneak an extra mango. My mother was a bit speechless and could only reply that she just took the box as is. The cashier took out one of the mangoes and when my mother asked her to take out the less ripe one, the cashier didn't listen. After paying, my mother examined the mangoes and found that one was black! She showed the cashier, who exchanged it for the one she took out. So there was no financial gain for the store, my mother was embarrassed and everyone in line saw that they sell black mangoes at Tone Tai. How hard would it have been for them to let us pass without paying for a broken spoon or with one bonus black mango? We are not thieves or deceitful people. I don't know if this kind of harsh scrutiny and ungenerous, unkind behaviour is store policy, but as a business strategy it's not the smartest. They gained $0.30, but we will probably shop less at this store from now on and they have cost themselves about $100 for each lost visit when we choose to shop at TNT or Foody Mart. That will become hundreds, maybe thousands, of dollars in business lost over time. I hope it was worth it.

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